Frequently Asked Questions
Everything you need to know about SOU・SOU and our modern Japanese lifestyle products.
What is the concept behind SOU・SOU products?
SOU・SOU is a Kyoto-based brand dedicated to 'Creating New Japanese Culture.' We specialize in textile design that blends traditional Japanese aesthetics with modern daily life, featuring our signature tabi shoes, kimono-inspired apparel, and household items.
Do you offer international shipping?
Yes, SOU・SOU netshop ships worldwide. We primarily utilize DHL or EMS for international deliveries to ensure your items arrive safely and efficiently. Shipping costs and delivery times vary by destination.
What payment methods do you accept?
We accept a variety of payment options including major credit cards (Visa, Mastercard, American Express, JCB), PayPal, and various regional digital wallets to make your shopping experience convenient.
How do I choose the right size for Tabi shoes?
Tabi shoes are measured in centimeters. We recommend measuring your foot from heel to toe and adding 0.5cm for a comfortable fit. Detailed size charts and conversion guides are available on each product page.
What is your return and exchange policy?
We accept returns or exchanges for unused items in their original packaging within 14 days of delivery. Please note that customers are responsible for return shipping costs unless the item is defective.
Are the fabrics made in Japan?
Yes, a significant portion of our textiles are produced in Japan, specifically utilizing traditional techniques from regions like Kyoto and Hamamatsu to ensure the highest quality and authenticity.